SEMINARS > CLIENT SITE Root Cause Analysis SEMINARS   

• Root Cause Analysis for Practitioners:

  DURATION: 2-days
  NUMBER OF STUDENTS: 25 maximum
  ITEM NUMBER: PC 401
  
  OBJECTIVE: Provide the knowledge and skills necessary to facilitate effective problem analysis.
  
  RECOMMENDED AUDIENCE: Anyone whose job includes problem solving. As a minimum all supervisors and lead personnel should take this course.
  
  COURSE DESCRIPTION: This course provides a working knowledge of Root Cause Analysis (RCA) as a way of thinking. This is our most popular course, and the one we teach at all public seminars. It will help anyone involved in problem solving to understand the fundamental problem solving processes. It examines the basic concept of problem analysis, the Apollo Cause & Effect Charting method, and how to facilitate an effective investigation. On the morning of the second day, we ask you to bring a current or recent problem to class where we apply everything we learned on the first day. It provides "real world" training so the students can see how effective these methods really are. Through the use of role playing exercises, students are taught how to facilitate an investigation. This course includes a 168 page training manual and handy reference cards. Effective learning goes beyond the classroom, so we require each student to complete an Apollo Cause and Effect Chart with a summary statement using one of their own problems. The students are requested to send their report to us within 30 days. We review, comment and return it to the student with an evaluation and a certificate of completion.
  
  COURSE OUTLINE:
  1. Introduction
  2. Cause & Effect Principle
  3. Problem Definition
  4. Cause & Effect Analysis
  5. Solutions
  6. Gathering Data
  7. Group Facilitation
  8. Establishing An Effective Program
  9. Putting It Together